Relationship & Conflict Management

Positive-Proactive Communication
Assertiveness Model
Enabling an effective communication environment
What is Negotiation?
Ways of Coping with Conflict
Flexibility & Adaptibility in Conflict Zones
Being People Smart
Negotiator Styles Survey
Short Cases: Puppet Game & Taxi Game
Oil Price Case (Harvard, Prisonner’s Dilemma)
Behavioral Options Survey
Harvard’s Win-Win Model
What do you want to say and how?
Being an Agile Communicator
Shelter Game (Conflict under scarcity)
Assertiveness
Real Life Cases from Automotive Industry
Learning from experiences

2 days, 09.00 am – 05.00 pm

Future managers, first line managers and middle managers

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Relationship & Conflict Management